Privacy Policy
Memory Lockets UK is committed to protecting your privacy. This policy explains what information I collect, how I use it, and your rights.
-Who I am
Memory Lockets UK is a sole trader business operated by Pammi Moss, based in Lincoln, United Kingdom. If you have any questions about this privacy policy, you can contact me at Pammi@Memorylockets.shop
-What information I collect
When you place an order or create an account, I may collect your name, email address, postal address, phone number, and payment details. Payment is processed securely through PayPal - I do not store your payment information directly.
When you browse the website, I may collect technical information such as your IP address, browser type, and pages visited through the use of cookies and Google Analytics.
-How I use your information
I use your information to process and deliver your orders, communicate with you about your order, respond to your enquiries, improve the website and your shopping experience, and send occasional updates if you have opted in to receive them. I will never share your personal information with third parties for marketing purposes.
-Third party services
I use the following third-party services which may process your data: PayPal for payment processing, Royal Mail for delivery, Google Analytics for website usage data, and Trustpilot for customer reviews. Each of these services has its own privacy policy.
-Cookies
This website uses cookies to improve your browsing experience and to analyse website traffic through Google Analytics. You can control cookies through your browser settings.
-Your rights
Under UK data protection law (UK GDPR), you have the right to access the personal information I hold about you, request correction of any inaccurate information, request deletion of your personal information, object to the processing of your information, and request a copy of your data in a portable format.
To exercise any of these rights, please email me at Pammi@Memorylockets.shop
-How long I keep your data
I keep order records for 6 years in line with HMRC requirements. Account information is kept until you request its deletion. Website analytics data is anonymised.
-Security
I take reasonable steps to protect your personal information. All payments are processed securely through PayPal, and I do not store sensitive payment data on this website.
-Changes to this policy
I may update this privacy policy from time to time. Any changes will be posted on this page.
This policy was last updated on 24 February 2026.