I want you to be happy with every order from Memory Lockets UK. Each piece is made with care and checked carefully before it leaves me, but if something isn’t quite right, I’ll always do my best to make it right.
I post all orders within 48 hours (usually the same day).
Delivery is free on orders over £35, and you can choose a next-day delivery option at checkout if you need your order quickly.
I currently ship to the United Kingdom only.
All of my lockets are covered by a 12-month guarantee against manufacturing faults, including loss of crystals, loose magnets, or fastening issues.
If your item arrives faulty or develops a problem within this time, please email me at Pammi@Memorylockets.shop with your order number and a brief description of the issue.
I’ll arrange a replacement or full refund as soon as I receive the item back. Refunds are issued to your original payment method within 3–5 working days of inspection.
Because every memory locket is assembled to your chosen design, I’m unable to accept returns for non-faulty or unwanted items once an order has been completed.
Each piece is made especially for you, so please take care when choosing your locket style and charms.
This means I do not offer refunds or exchanges for change of mind, incorrect selection, or items that have been worn.
However, if your item arrives damaged or faulty, I’ll always replace or refund it straight away.
Before posting anything back, please email me at Pammi@Memorylockets.shop so I can provide instructions and a return reference.
I recommend using a tracked postal service and keeping proof of postage until your refund or replacement has been confirmed.
Return Address:
Memory Lockets UK
4 Hall Farm Cottages
Grantham Rd
Coleby
Lincoln
LN50AP
I want every customer to feel confident when ordering, and I’ll always do my best to make sure you’re delighted with your jewellery and the service you receive.
Your statutory rights are not affected.